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We purchased a brand new 2015 prowler p299 yesterday. Go to pick it up in Chattanooga tn camping world and was told they forgot to put up bunk beds and put holes in walls, door, wood on bunk and busted all the way thru ceiling!!

I wanted to cry. This is my husband and I 10th wedding anniversary gift to one another. We go on vacation in 2wks and have to take a brand new camper all busted up because parts will take 3 wks to get here!! Ok I know accidents happen but make it up to us, we live 2 hours away!

not to mention the headache of loading it for vacation then unload for them to work on for who knows how long. And now to a even more depressing part. The unit has been on now for over 34hrs and the bedroom is 82ยฐ!!!!! Camping world was supposed to clean it u know for the extra 1,000 they make u pay.

But did nothing but shine the tires.. So I have cleaned on it all day, the more I clean the more I see it's terrible flaws. Hole in carpet, missing pieces on stove, screws coming out of pocket doors, faucets & door knobs crooked, toilet seats on crooked, door knobs loose, scratches on wood work through out camper!! Saw dust falling from the ceiling, blind hung side ways and more and more things found as I cleaned.

We have never bought anything new before in our life and we are burned for sure now. no one will return our calls at camping world. Just please if you are considering buying this don't. We are very honest people and live our life right and can't imagineI how heartland could live with there self putting out a product like this.

We wish we knew the right people to contact to get this resolved.

The air just pushed us over the edge. nothing brand new should be like this.

Reason of review: Poor customer service.

Location: Hendersonville, North Carolina

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